Your complaint has been resolved redirected.closed. Eight times.ticketed. 13 times.switched off.not serviceable.promised in 24 hours.
I bought my mom a ₹5,696 CASIO watch from CASIO's authorised online store. The clasp doesn't lock, so it falls off her wrist. Since 20 August my emails have generated 13 CASIO India support tickets. Eight were closed, seven of them in under two minutes at 11 pm on a Friday. None of them fixed anything.
Mom's LTP-B166D-7AV. The hands show the real time in India, because it keeps perfect time. The date window counts the days she's waited. The clasp shows the problem.
Why did you wait two months to complain?
I didn't.
It was a gift for my mom. I write the emails. She waits to wear it. The watch stayed in its box for a while. The first time she wore it, the clasp let go. Here's what happened next, in order:
- FirstI called, and messaged on WhatsApp.
- When that went nowhereI put it in writing on 20 August, 63 days after buying it.
- Since thenEverything on this page.
The store's own product page lists a 2-year warranty. I complained in month 2. A warranty isn't a best-before date, and there's no clause about opening the box quickly. In more than 60 emails, not one person at CASIO or the store has said I was late. They just haven't fixed it.
The two months before I complained aren't the problem. The 52 days since I complained are.
What the product page promised. What showed up.
The store's page for this exact watch has dropdowns full of promises. Here they are, opened up, next to what actually happened.
Our Assurance · Key Features+
Casio Authorised Online Sales Partner
Authorised to sell it. For fixing it: we recommend reaching out to the Casio Service Centre directly.
100% Genuine Product
100% genuine clasp that doesn't lock.
Generally ships in 1 Business Day
Delivery to my pincode: no problem. Pickup from the same pincode: not serviceable.
6 Months Extended Warranty
Six extra months on top of a 2-year warranty. Warranty repairs done so far: 0.
Auto Warranty Registration
Registered automatically. Honoured: not yet.
Secure Payment Options
₹5,696 collected securely. Repaired, replaced or refunded: nothing.
Features & Specifications+
Warranty: 2 years
Complaint made in month 2. About 22 months of warranty left, unused.
Importer: Casio India Co. Private Limited
CASIO India is the importer named on the page. Its support: 13 tickets, 8 closed, 0 fixed.
Water Resistance: 50M
Stays on through 50 metres of water. Doesn't stay on a wrist.
Band Material: Stainless Steel
The band is fine. It's the clasp that won't lock.
Occasion: Formal, Casual, Party
Occasions it stayed on: none.
Calender type: Date
The date works perfectly. So does our day counter: 52 days and counting.
Promises quoted from the store's product page for LTP-B166D-7AV, spelling included, as listed on 11 October 2026.
Introducing CASIO India customer service. Full specs.
Every good watch comes with a spec sheet. This one is for the service, not the watch. Model number decoded: 13 Tickets, 8 Closed, 0 Fixed. Every line is backed by an email.
Functions
- Stopwatch
- Measures days since the complaint.Current reading: 52 days and running.
- Alarm
- Rings at 11:03 pm, when tickets get closed.7 tickets on Fri 25 Sep · 1 more on Sat 3 Oct, 11:00 pm
- Countdown timer
- "24 hours." Resets every time you write.Store auto-reply on 20 Aug, 30 Aug and 11 Oct
- Data bank
- Stores 2 phone numbers. Answers: 0.One rang out, one was switched off
- World time
- Delivers to my pincode. Can't pick up from it.CASIO India, 18 Sep
- Calculator
- ₹5,696 ÷ 0 fixes = ETry it in mode CA
Accuracy & durability
- Response accuracy
- "24 hours" ≈ 143 hoursFirst human reply, 26 Aug
- Copy-paste accuracy
- 100%. 7 of 7 replies identical.CASIO India, 10 Sep, 3:42 to 3:44 pm
- Ticket counting
- "Two tickets." Actual: eight.Same seven replies
- Illumination
- None. "Why closed?" asked 8 times, explained 0 times.25 Sep and 3 Oct
- Clasp lock
- Decorative.The original complaint, 20 Aug
- Warranty
- 2 years, plus "6 months additional" if you register. Claims processed: 0.The store's product page · footer of every CASIO India email
One watch. One clasp. Thirteen tickets. Zero fixes.
- Product
- CASIO LTP-B166D-7AV, stainless steel bracelet
- Bought for
- My mom, as a gift
- Bought from
- CASIO Store by Bhawar Group (casiostore.bhawar.com), an authorised CASIO dealer
- Order
- #CASIO73322 · 18 Jun 2026 · ₹5,696 paid online
- Defect
- The band clasp does not lock. The watch falls off the wrist and can't be worn.
- Reported
- By phone and WhatsApp first, then in writing on 20 Aug 2026 to the store and CASIO India
- Escalated to
- A direct contact at the store · CASIO India's legal desk · CASIO headquarters in Japan · National Consumer Helpline (grievance filed 28 Aug)
- CASIO India tickets
- 13 opened · 8 closed · 0 resolved
- Resolution
- None. No inspection, no completed pickup, no service-centre address, no written decision.
Seven tickets closed in under two minutes. At 11 pm. On a Friday.
Thirty-six days of waiting for an "update within 24 hours", and the fastest thing anyone did was close the tickets. Each closing email asked me to rate their customer service.
23:03:00 to 23:05:00, to scale
Answers to "Why closed?" so far: 0.
A whole day, to scale
Red line: all eight closures, between 11:00 and 11:04 pm. Two hours after their support line shuts.
Each closing email said: We'd love to hear what you think of our customer service.
Go on, rate them.
Thirteen tickets. Every one about the same clasp.
CASIO India's system opens a new ticket for almost every email. Here's every one, what I wrote, and what happened to it.
- #240148The original complaint, in fullClosed25 Sep
11:03 pm - #240736"Any updates?"Closed25 Sep
11:03 pm - #240737"Hello. Any updates on this? Thanks." Got the "pincode is not serviceable" reply.Closed3 Oct
11:00 pm - #242424"Any update?"Closed25 Sep
11:03 pm - #242889"I am still waiting for your response."Closed25 Sep
11:03 pm - #242890"?"Closed25 Sep
11:03 pm - #243986"I tried calling several times, no one answered or call back"Closed25 Sep
11:04 pm - #244143The original complaint again, because the store asked me to "elaborate"Closed25 Sep
11:04 pm - #248062"I tried calling, the number is switched off"No replyon record
- #248066"I need your help in arranging a pickup"No replyon record
- #248342"Can you arrange a pickup ?"No replyon record
- #251018Formal escalation: four written questions, reply requested within one business dayNo replyon record
- #253081Final notice, National Consumer Helpline copiedPendingdeadline 12 Oct
- Tickets that fixed the watch: 0Every closing email said "Please feel free to reopen this ticket or open a new one." I did. Twice.
"We have received your two tickets." Sent on seven tickets.
On 10 September, between 3:42 and 3:44 pm, CASIO India sent the same reply to seven different tickets. Each one says there are two. By then there were eight.
Dear Customer,
Greetings of the day!
Thank you for your email.
This is to let you know that we have received your two tickets that are related to the same issue. One ticket may be closed for that reason.
We have replied to you at ticket number 240737.
We appreciate your reaching out to Casio. Enjoy your wonderful day!
CASIO India, 7 replies
The store, day 6 vs. day 20
The store's auto-reply, 20 Aug vs. 30 Aug vs. 11 Oct
"We have replied to you at ticket number 240737." The reply on 240737 in my inbox is dated 18 September, eight days later. It's the one in the next section.
Close enough to deliver to. Too far to pick up from.
On day 29, after I'd asked for a pickup in writing again and again, CASIO India finally tried one. Then this happened.
A courier delivered a ₹5,696 watch to my address.
A courier couldn't collect the same watch from the same address.
We had sent a request to our courier partner for pickup but as they were not able to process the pickup then reverted back to us mentioning that the pincode is not serviceable. We sincerely apologize for the inconvenience casuedsic to you. Thank you for choosing Casio.
What CASIO India offered next: nothing. No other courier. No service-centre address. No "post it and we'll pay you back." On 3 October, at 11:00 pm, they closed the ticket.
Two numbers stored. Zero answered.
Four replies sent me to a phone instead of answering in writing. Here's the data bank, and, for anyone searching for CASIO India customer care or the Bhawar CASIO store, the official contacts they print in their own emails.
Official contacts, as printed in their own emails
Do the maths on CASIO India's customer service.
CASIO is famous for calculators, so here's one. Every key uses a real number from this case. Press one.
Pick a key.
The display shows the sum. This box explains it.
Try to get this watch fixed.
Ask for help and follow where each reply sends you. Every quote is from a real reply I got. You can't win, but you're welcome to keep trying. I have.
You bought it from an authorised CASIO dealer, so this should be easy. Press the button to ask for help.
What they wrote. What it turned out to mean.
Each line is quoted from a real reply. Press LIGHT to see the translation, based on what happened next.
- The store's auto-reply · 3 times
We are working on your ticket and will be providing an update within 24 hours.
- The store · days 6 and 20
Our team will be happy to assist you.
- CASIO India · 7 tickets, 103 seconds
We have received your two tickets that are related to the same issue.
- CASIO India · same 7 emails
Enjoy your wonderful day!
- The store · day 21
Please elaborate on the issue here.
- The store · day 27
For any watch-related service assistance, we recommend reaching out to the Casio Service Centre directly.
- The store · day 28
We would like to inform you that the Casio Watch Service number is now active.
- CASIO India · day 29
The pincode is not serviceable.
- CASIO India · 8 closing emails
Your Ticket #… has been closed. Please feel free to reopen this ticket or open a new one
- CASIO India · every auto-reply
Dear A******k N*g
- CASIO India · day 29
Thank you for choosing Casio.
- CASIO India · every auto-reply and closing email
Assuring you the best of our services always.
Who replied, and how much it helped.
Four places, counted from the emails. The National Consumer Helpline is on my side; it's here for completeness.
Every email, in order.
Quotes are copied exactly, typos included. Staff names, full phone numbers and my personal details are hidden. Day 0 is my first written complaint.
- Day −63Thu 18 JunOrder placed
CASIO LTP-B166D-7AV from CASIO Store by Bhawar Group, a gift for my mom. ₹5,696, paid online.
Thank you for shopping with us at CasioStore by Bhawar!
- Before day 0No emails yetMe
The watch stays boxed for a while. The first time my mom wears it, the clasp lets go. I call and WhatsApp first.
- Day 0Thu 20 AugMe → store + CASIO India
The issue is with the watch band clasp/lock. […] it does not lock securely and the watch continues to fall off wrist. This makes the watch unwearable as it does not stay fastened.
The whole problem, in writing. Keep this in mind for day 21.
- Day 01 and 6 minutes laterStore · auto-reply
We are working on your ticket and will be providing an update within 24 hours.
CASIO India · auto-replyA support ticket has now been opened for your request. You will be notified when a response is made by email.
Ticket #240148. The clock starts here.
- Day 4Mon 24 AugMe × 3
Any updates?
CASIO India opens tickets #240736 and #240737.
- Day 6Wed 26 AugStore
For further assistance or to resolve your query, please contact our customer support team at 080-4036-XXXX. Our team will be happy to assist you.
The 24-hour update arrived at hour 143. It was a phone number.
- Day 6–726–27 AugMe
Great Customer Service 👏 Please try to help your customers.
I want written clarification or a discussion here only.
- Day 8Fri 28 AugMe
I tried calling, but no one is picking up the calls
Me → CASIO IndiaI have already attempted to resolve this issue through CASIO's customer-support channels, including phone, WhatsApp, and email.
A formal escalation with a 7-day deadline. Same day, I filed a grievance with the National Consumer Helpline.
- Day 10Sun 30 AugStore · auto-reply #2
We are working on your ticket and will be providing an update within 24 hours.
- Day 11–1231 Aug – 1 SepMe → a direct contact at the store
Need help with following:
Any update?
CASIO India opens ticket #242424.
- Day 15Fri 4 SepMe · question-mark morning11:13 am?11:13 am?11:14 amI am still waiting for your response.11:14 am??11:14 am?11:14 am?
Six emails in about two minutes, five of them just question marks. CASIO India opens tickets #242889 and #242890.
- Day 20Wed 9 SepStore
For further assistance or to resolve your query, please contact our customer support team at 080-4036-XXXX. Our team will be happy to assist you.
Word for word the same as day 6.
MeI tried calling several times, no one answered or call back
- Day 21Thu 10 SepMe → CASIO headquarters, Japan
I have already contacted Casio regarding this issue and requested a replacement or repair, but I have not received any response.
- Day 21Thu 10 Sep, 2:39 pmStore
We tried to contact you a couple of times but were unable to reach you. Please elaborate on the issue here, and we will check the details and get back to you with a resolution at the earliest.
The issue is elaborated in the first email of this same thread. I sent it again 32 minutes later. CASIO India opened ticket #244143 for it.
- Day 21Thu 10 Sep, 3:42 pmCASIO India × 7
This is to let you know that we have received your two tickets that are related to the same issue. One ticket may be closed for that reason.
Seven copies in 103 seconds. See mode CP.
- Day 27Wed 16 SepStore
For any watch-related service assistance, we recommend reaching out to the Casio Service Centre directly at 80729-XXXXX
MeI tried calling, the number is switched off
I need your help in arranging a pickup
Direct contact at the storePls share your number. [A colleague] will call you.
I sent my number and full address 23 minutes later.
- Day 28Thu 17 SepMe
Any updates on the pickup?
StoreWe would like to inform you that the Casio Watch Service number is now active.
MeCan you arrange a pickup ?
- Day 29Fri 18 SepCASIO India
they were not able to process the pickup then reverted back to us mentioning that the pincode is not serviceable.
The pincode the watch was delivered to. See mode WT.
- Day 31Sun 20 SepThe law
One month since the complaint. Under the Consumer Protection (E-Commerce) Rules, 2020, an online seller has one month to resolve a consumer's grievance.
Nothing happens.
- Day 36Fri 25 Sep, 11:03 pmCASIO India
Closes seven tickets in under two minutes. Each closing email asks me to rate their customer service out of five stars.
Me × 7, in 54 secondsWhy closed?
No answer.
- Day 38Sun 27 SepMe → direct contact at the store
Any update on this?
- Day 42Thu 1 OctMe → CASIO India, the store, CASIO Japan
Please do not redirect me to another phone number without providing a concrete resolution or service arrangement.
Formal escalation, ticket #251018. Reply requested within one business day. No reply on record.
- Day 44–463–5 OctCASIO India
Closes ticket #240737, the pincode one, at 11:00 pm on a Saturday.
MeWhy closed?
?
- · · · six days · · ·
- Day 52Sun 11 OctMe → National Consumer Helpline, CASIO India, the store, CASIO Japan
By Monday, 12 October 2026, please do ONE of the following and confirm it to me in writing
Store · auto-reply #3, one minute laterWe are working on your ticket and will be providing an update within 24 hours.
CASIO India opens ticket #253081, the thirteenth.
- Day 53Mon 12 OctDeadline
Last day for a written resolution. After this, a complaint goes to the District Consumer Disputes Redressal Commission.
Full house. Prize: a watch that falls off.
Every square below really happened, almost all of them in writing. Tap to mark them.
Three ways to make this page go quiet.
I've asked for the same reasonable things since day 0. Any one of these, confirmed in writing, closes the case, my mom finally gets to wear her gift, and this page will say so the same day.
Repair
A pickup that actually happens, a written decision on repair or replacement, and a completion date.
Replace
A new unit of the same model, LTP-B166D-7AV.
Refund
₹5,696, the full amount paid.
Deadline: Monday 12 October 2026. If there's no written resolution by then, I'll file with the District Consumer Disputes Redressal Commission for a replacement or refund, plus compensation and costs. Thirteen tickets of evidence are ready.
If your watch falls off too, here's what the law says.
CASIO India and online sellers have to follow Indian consumer law. Here's the short version, the steps that work, and an email you can copy.
A defective product can be fixed, replaced or refunded
A Consumer Commission can order the seller or maker to remove the defect, replace the product, refund the price, and pay compensation.
Online sellers get one month
They must name a grievance officer, acknowledge your complaint within 48 hours and resolve it within one month.
They can't refuse to take back defective goods
An online seller can't refuse to take back goods that are defective, or refuse to refund them.
You have two years
A complaint to a Consumer Commission can be filed within two years of the problem arising.
It costs nothing up to ₹5 lakh
No filing fee for claims up to ₹5 lakh. File online on e-Jagriti, the government's consumer court portal. You don't need a lawyer.
Writing beats calling
A phone call leaves no record. An email thread is evidence, including every reply that tells you to call.
Write to CASIO India and the seller
Email casiocare@casio.co.in and the store you bought from. Include your order number, model, date and the defect in one line. Use the template below.
Ask for the grievance officer
Online sellers have to name one. Ask for their name and email in writing.
File with the National Consumer Helpline
Call 1915 or 1800-11-4000, WhatsApp 8800001915, or file at consumerhelpline.gov.in. Save the grievance number.
Send a final notice
Say exactly what you want (repair, replace or refund) and give a clear deadline. Copy everyone you've written to.
File at the District Consumer Commission
Online on e-Jagriti (e-jagriti.gov.in). Attach your emails, order confirmation and grievance number.
The email. Copy it, fill the blanks, send it.
To: casiocare@casio.co.in, [the seller's support email] Subject: Defective CASIO product – Order #[ORDER NO.] – request for repair, replacement or refund Dear CASIO India Customer Support and [SELLER NAME], I bought a CASIO [MODEL] on [DATE] (Order #[ORDER NO.], ₹[AMOUNT]). It has a defect: [ONE LINE, e.g. the band clasp does not lock and the watch falls off the wrist]. I am requesting, in writing, ONE of the following within 7 days: 1. A free pickup and repair, with a written completion date; or 2. A replacement with a new unit of the same model; or 3. A full refund of ₹[AMOUNT]. Please also send me the name and email address of your grievance officer, as required under the Consumer Protection (E-Commerce) Rules, 2020. Please reply in writing on this email. A phone number without a written resolution will not be treated as a response. If this is not resolved, I will file a grievance with the National Consumer Helpline and, if needed, a complaint before the District Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019. Regards, [YOUR NAME]
This is general information from one customer, not legal advice.
Did CASIO India or the Bhawar store do this to you too?
Tell me what happened. I read every story myself, remove names and personal details, and only publish it if it's backed up. Your experience helps the next person who searches for this.
No stories published yet. Yours could be the first one people find when they search for CASIO India customer care.
This page doesn't need your money. It needs CASIO to fix one watch.
But if it made you laugh, or saved you from the same runaround, you can chip in. Any amount, no strings.
Speed test · who responds fastest
The day CASIO fixes, replaces or refunds the watch, the Fund button comes down and this page says so.
The fine print
Questions nobody at CASIO asked, answered anyway.
Why did you wait two months?
I didn't. It was a gift for my mom, and it stayed boxed for a while. When she first wore it and it fell off, I called and messaged first, then wrote on 20 August. That's 63 days after purchase. The store's own product page lists a 2-year warranty. Nobody in more than 60 emails has said I was late.
Are you sure she's closing the clasp properly?
Yes. We checked, and I said so in the very first email. Nobody has inspected the watch to say otherwise, because nobody has collected it.
Why not take it to a service centre yourself?
Nobody has given me a service-centre address. I was given two phone numbers. One didn't pick up. The other was switched off, and then "now active."
Didn't CASIO try to pick it up?
Once, on paper. The courier said my pincode isn't serviceable. The watch was delivered here. CASIO offered no other option and closed the ticket two weeks later.
Is this site run by CASIO or Bhawar Group?
No. It's one customer's account of one order, built from the emails it describes. It isn't affiliated with CASIO or Bhawar Group in any way.
Why make a website?
Thirteen tickets didn't work. A web page doesn't get closed at 11:03 pm.